Support & Maintenance

Maintenance
To provide continuous service support to our valuable customers, Datacom covers three differentiated service packages to meet different corporate needs. Before expiration of service contract, our service team will alert customers by sending a Maintenance Renewal Reminder, to ensure our customers are aware of our maintenance renewal service.

Services at a glance
Free installationGeneral Testing & Commissioning1 hour end-user training session (one time)Off site remote trouble shooting (service hotline)
Service Hotline (Mon-Fri 09:00 -18:00)On-site trouble shooting within 2 business days
Deluxe
Temporary loan service within 2 business days Precaution inspection once a year



Help Desk Support
Customers can enjoy our professional service support by calling our service hotline available within normal business hours. With unique serial number tracking system, customer only needs to provide a single piece of information -equipment serial number, for any request of telephone and video support. Off-site diagnostic and trouble shooting will be provided by our experienced engineer immediately after we confirm the unit has a valid service contract. In event our engineer need to go on-site for details diagnostic, our service hotline will schedule a call with the customer accordingly.

Help desk support hotline: 800-830-1280